What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Welcoming very clean environment. Friendly and efficient staff. Very helpful professional technician. Extended exam, but I wouldn't expect anything else for accuracy. Every result was completely explained. I definitely recommend New Sound Hearing Center.

Mary Benavides, on Google

The visit was great, the people are friendly and very helpful. The best thing is they are professional. I understood the whole process and I'm getting the help I need to hear better again. Can't wait for the follow up soon. Oh,and they help on the cost and payment plan....

Jose Reyna, on Google

All reps. were very professional and extremely friendly. Very knowledgeable and understood my needs.

Felix Garza, on Google

I visited my first time NewSound Hearing Centers at Brownsville location, and I was amazed with the courtesy from all personnel. They are highly professional and solved my hearing problem, offering different solutions in order to make my choice I highly recommend Dr Gracie Hernandez she is very honest person...

Jose Morales, on Google

The staff was very polite and helpful, when it came to test and evaluating us. The nurse doing the evaluation was Down to earth and made us seem that we knew her for a long time. Kind and respectful, great people.

Geronimo Lopezado, on Google

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