What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They were fast friendly and helpful with the service provided. I had a great first experience

Arthur Zamora, on Google

Ms. Gracie treated my father with respect and patience. I appreciate her customer service skills.

R Cab, on Google

It was a great experience, I had an appointment and they took care of me even before that time. Great friendly people and atmosphere, I was nervous at first but felt more comfortable after they walked me through the entire process. Insurance was accepted and VA benefits were accepted as...

Mario Cavazos, on Google

The NewSound staff is very professional. They care about their patients and are very considerate about their well being. I have been very pleased with the professionalism and the courtesies they have extended since my first visit!!. Thank you Ms. Gracie and staff!

Roger Ortiz, on Google

I've never had a bad experience there. Always a smiling face and warm greeting when I walk in from the front desk. The Techs in back are also very friendly and ask if any problems with my hearing aids. If any they take care of it. It's always like a...

Tim Thompson, on Google

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